About

Our client develops, builds and operates digital infrastructure in the Asia-Pacific region. Their vision is to create a sustainable digital ecosystem combining connectivity, data storage and value-added services for cloud and AI workloads. Headquartered in Singapore, they have around 50 employees working in their offices in Singapore, New Zealand, Australia, Indonesia and the USA. They own and operate:

• A 15,000 km submarine cable connecting Australia, New Zealand, American Samoa, Hawaii and continental United States

• Citra Connect: a network / connectivity provider in Batam/Indonesia

Key ongoing developments include:

• Connectivity: A new regional submarine cable), a subsea cable from Batam to Singapore, and other subsea infrastructure projects in Hawaii and Singapore.

• Data centres: Currently in the construction phase of a hyperscale Data Center Campus at Nongsa Digital Park in Batam/Indonesia.

Position   The Data Center Facilities Lead Technician will be part of the Data Centre team.

Overview The Data Center Facilities Lead Technician will be responsible for operating, maintaining and improving all mission critical infrastructure (MEP) supporting the 24/7 uptime of Data Centre environments. Responsible for real time monitoring, troubleshooting, and ensuring system reliability and safety.

Key Responsibilities

• Operate and maintain mission critical infrastructure MEP systems within specific parameters.

• Monitor building BMS/EMS/SCADA systems and proactively respond to alerts and abnormal conditions

• Supervise and manage the team consists of Day Technicians, Shift Lead Technicians and Shift Technicians. Plan technician’s roaster and arrangement of technicians daily and ad-hoc jobs, including of customer smart hand and remote hands request.

• Local point of escalation during emergency events and day-to-day operations. Involvement on the on-call incident response roster.

• Response and escalate for any incidents, alarms, SLA alert and SLA warning alarms. Support incident response, manage escalations, and contribute to root cause analysis and continuous improvement initiatives.

• Execute and document all scheduled Preventive Maintenance and corrective maintenance.

• Oversee and witness vendor-led maintenance and testing activities, ensuring scope of compliance, operational safety, and full system recovery post maintenance.

• Coordinate and work collaborate closely with internal teams and external stakeholders to ensure all construction, fit-out activities, system design, design, installation, testing and commissioning adhere to operational standards.

• Ensure adherence to site operating procedures, Standard Operating Procedures (SOP), Method Operating Procedures (MOP), Emergency Operating Procedures (EOP) and comply with Change Management protocols.

• Support and coordinate with Facilities Engineer, Critical Facilities Manager on customer-impacting works in alignment with SLAs and availability commitments.

• Attended witness commissioning and acceptance testing, reviewed and validated engineering drawings, Operation and Maintenance Manuals (OMMs), Sequence of Operations (SOO).

• Monitor operational metrics, data and conduct risks analysis assessments.

• Ensure readiness for internal and external audits, maintain comprehensive operational documentation and support regulator, industry or customer driven compliance checks.

Qualifications & Experiences

Mandatory Requirements:

• 2 - 3+ years of experience in facilities or operations management

• Fluent and able to communicate in English

• Knowledge of electrical or mechanical trade background or diploma

• Ability to develop and review standard of Operations Procedure, Method of Procedure, Emergency of Operations Procedure, Incident Reports, Root Cause Analysis reports, asset management

• Knowledge of create MEP, Security, ICT related Change Ticket and Change Management

• Experienced of using Computerised Maintenance Management Systems, Customer Portals, BMS/DCIM

• Experience and effectively manage technicians and shift roasters

• Good communication and incident management skills

What We Offer:

• Competitive salary

• Insurances

• Wellbeing benefits

• Good Life Balance

• Opportunities for professional development

• A supportive work environment.

This is an excellent opportunity to utilise your complete Data Center facilities management skill-set, working with modern data center technologies in a work environment stacked with talent.
 
If you feel like this matches your skills and experience and you're excited about the opportunity then please apply online!